Contact Our Military Dating Site Team
Have a question about your account, safety, or how MilitarySoulmate works? Our support team is made up of people who respect service and take every message seriously. Reach out and we'll point you in the right direction.
How to Reach Us
The fastest way to reach the MilitarySoulmate team is by email. Whether you need help with your profile, want to report a suspicious account, or have a question about our military dating site, we're glad to hear from you.
General Support
For account help, technical questions, or general inquiries about how the community works, email our support team and we'll get back to you.
Safety & Trust
To report a fake profile, a suspected romance scam, or any behavior that violates our community standards, contact our trust and safety desk directly.
Privacy Questions
For questions about your data, privacy settings, or how we handle your information, our privacy team can help. See our privacy policy for details.
Please note: MilitarySoulmate does not provide contact information for individual members. If you're trying to reach someone you met on the site, use secure private messaging inside your account. Our team never asks for your password, payment details, or verification codes by email.
Support Hours and Response Times
Our team monitors messages every day so military singles and their matches always have a helping hand - even across time zones and deployment schedules.
When We're Available
Email support is staffed Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, with a reduced weekend team monitoring urgent safety reports on Saturday and Sunday, 10:00 AM to 6:00 PM Eastern Time.
We know that active-duty life doesn't follow a nine-to-five clock. If you write to us outside these hours, your message is queued and answered as soon as our team is back online.
How Quickly We Respond
Most general support emails receive a reply within one business day. Safety and trust reports are treated as a priority and reviewed as quickly as possible, often the same day they arrive.
To help us respond faster, include the email address linked to your account and a clear description of what you need. The more context you share, the sooner we can help you get back to meeting military singles.
Follow Our Military Social Network
Our military social network shares real couple stories, community events, relationship milestones and date ideas. Follow along for encouragement, safety reminders and a look at the patriotic community you're part of.
New to the community? Learn more about MilitarySoulmate and the values that guide everything we build.
